Practice Policy

& Information

Travel and Appointment Times

Please be familiar with the location of our office to allow for proper travel time for in person appointments.  We make a strong effort to always run on schedule and appreciate your willingness to assist us in staying on time. As long as all of your paperwork has been completed and submitted 48 hours ahead of time, we ask that you arrive 10 minutes ahead of your scheduled appointment time so that we can check you in, gather any additional information and collect your fee. Although not a common occurrence, If we ever anticipate a significant delay in your appointment time, we will always do you the courtesy of calling you to notify you. 

Consultations and Confirmation of Appointment Times

There is a 48 hours cancellation policy for appointments. If you must cancel or reschedule your appointment, please notify us by phone, message, or email at least 48 hours ahead of appointment time so that we may fill your spot with someone on the waiting list. You may be asked to give a credit card at the time of appointment to hold your appointment time. 

We reserve the right to charge you a $50 fee for no shows or same day cancellations. Dr. Pingel requires pre-payment deposit of her scheduled appointments. 

New Patient Paperwork

We are an electronic office! 

All New Patient documents are electronically available within your patient portal.

Please set up portal access from the email link we have sent to you - it will prompt you for some personal information and allow you to create a username and password in order to complete paperwork! We use this portal for secure communication.

​If you need assistance in entering the portal, please do not hesitate to contact us at 602-845-8949 . Please do this well ahead of your appointment to avoid rescheduling and remember that we are open for calls Tues-Weds-Thurs. 

​For an general online tutorial on how to set up and use your portal, please click here

Payment Options

Our office accepts cash, Visa, Mastercard, Discover and American Express. At this time, we do not accept checks as a form of payment. Payment is due the day of service. 

Insurance Information

Office Visits: We made a choice when we opened this practice, to spend our time focusing on you, the patient, rather than sitting on the phone with insurance companies. Due to our philosophy of focusing on your care, Pingel Progressive Medicine does not accept insurance or Medicare for office visits and we cannot assure you that our services will be reimbursed. 


We are happy to provide you with a superbill containing procedure and diagnosis codes for you to submit for reimbursement on your own. We do not participate in any communication with your insurance company in regards to completing your claim.

Labwork: In most cases, lab work can be billed via major PPO insurance carriers that are contracted with Sonora Quest or LabCorp. We cannot guarantee coverage and it is your responsibility to assure benefits prior to the collection of sample. We are not responsible for insurance denials as we do not participate in the billing of lab tests. Any concerns should be directed to the lab and the insurance company. 


Attention Medicare and Medicaid Patients: Naturopathic Doctors are not covered by any Medicare/Medicaid plan regardless of the lab used, despite what your insurance company may relay to you over the phone. Your secondary insurance will not pick up the cost and you could end up with a large bill!  

Please avoid large lab bills and insurance headaches by notifying us if you carry these plans. We offer discounted labs in our office. Let us help you save money!

Office Hours, Emergencies, Phone calls 

Our office hours are Tuesday - Thursday from 9am-5pm. We take lunch from 12-1pm. Being located in Arizona, we do not observe Daylight Savings time. Please note that, depending on the time of year, we fall in either the Pacific or Mountain Standard Time. 


Our phone number is 602-845-8949 

Extension 1: to leave a message for refills 

Extension 2: to reach the front desk for scheduling and questions 

Our fax number is 602-325-1220 

If you have a medical emergency or urgency, call 911 or go directly to the nearest emergency room or urgent care. We do not have a doctor on call outside of office hours and our office is not equipped with emergency/acute equipment.

If you call our office after hours, please leave a message and our staff will return your call the next business day. (Tues-Thurs). please leave your full name, brief reason for call, best time to reach you, phone numbers and email (if desired). 

Refill Requests

We process these requests during regular business hours.

You can request your refill via our secure portal. Please verify with your pharmacy that there are no further refills already authorized prior to request.  

Please relay the medication, dosage, pharmacy name phone number and address, quantity requested (30, 60 , 90 day supply)


For supplement refills, you can visit our online store! All orders over $100 ship for free! Have them delivered to your doorstep in a few days! We fill orders 7 days a week. 

If you would prefer to pick up at the office, please contact our front desk to check availability. We are a small office and may be out of stock on some supplements, so plan ahead!